Tracy’s Story

Meet Tracy

Tracy is a client with multiple sclerosis (MS) who went through the PoNS Therapy™ at the Surrey Neuroplasticity Clinic.

A photo of Tracy Markuse, a multiple sclerosis (MS) patient at the Surrey Neuroplasticity Clinic

Tracy’s Journey:

In late 2015, my diagnosis went from remitting or relapsing to secondary progressive multiple sclerosis (MS). In April of 2016, I collapsed on a street corner some distance from my home. A total stranger picked me up and took me home. That experience made it clear that I could not safely continue walking outside using my walking sticks. And so, I started using my treadmill again which continued until late 2019. That is until I took a bad fall on the treadmill. In order to continue getting some cardio, I moved to the recombinant bike.

I had been using a cane; but when I was unable to navigate from my doctor’s examine room to the waiting room, I knew I was going have to select safety over pride and purchased a 3 wheel walker as I was leaving the medical facility. My condition stabilized. In 2022, I was losing strength in my legs and my balance at an alarming rate. 2023 sent me into a downward trajectory. My mobility seems to worsen and I felt destined to being in a wheelchair.

What was the reason you decided to seek help at the Surrey Neuroplasticity Clinic?

My husbands college roommate, Tory Hoff, a doctor from Toronto came across PoNS Therapy™ while doing research for himself as he had developed some symptoms. As it turned out, he was not a good candidate. However, he thought of me and forwarded the information about the PoNS™.

How did you come across our clinic?

My husband, Tom and I immediately started doing research on the PoNS™ device and found that it was not actively being marketed in the United States but had been approved by the FDA and submitted to Medicare for approval. The timeline for Medicare approval normally is a 5-year process. He started looking for options in Canada. That was when we came across Surrey Neuroplasticity Clinic.

We were immediately impressed with the clinic and called to make an virtual appointment to see if I would be a good candidate. We felt a sense of relief that I could go to from no hope to a chance to improved the quality of my life.

What was unique about your experience?

My experience at the clinic was truly amazing. My progress brought us to tears almost every day. The therapists and staff wrapped their arms around me with encouragement and a program to challenge the possibilities.

Do you have any advice to people who are suffering from the same condition?

Based on my experience, I would not hesitate to recommend the Surrey Neuroplasticity Clinic because of the hope they have provided me. I have shared this experience with my neurologist and she has promised to recommend this clinic with other patients. It seems that everyone I talk to in my social circle knows someone they want to share my experience with and I have provided a copy of the clinic’s brochure.

I’ve been looking forward to my virtual appointments and the opportunity to continue my progress. The Surrey Neuroplasticity Clinic has amazing cheerleaders at every position.

Learn more about our PoNS Therapy™

The Surrey Neuroplasticity Clinic is proud to be Western Canada’s first clinic to offer PoNS Therapy™.

*Note: The PoNS™ device is authorized in Canada for use as a short-term treatment of chronic balance deficit due to mild-to-moderate traumatic brain injury, mild and moderate symptoms from Multiple Sclerosis (MS), and gait deficit due to mild and moderate symptoms from stroke, to be used in conjunction with physical therapy. The PoNS™ device is used off label under investigator supervision in this study. Galvanic Vestibular Stimulation is a method of non-invasive electrical stimulation to effect the vestibular system and potentially change balance, delivered using a research system limited to investigational use in this study.

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